sabithoki Privacy Policy

This page describes what we collect when you use sabithoki and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with legal requirements. We do not sell your data to third parties, and we encrypt sensitive information like payment details.

Our privacy practices reflect our commitment to transparency. We explain what data we collect, who has access to it, how long we retain it, and what rights you have. If you have questions about your data or how we handle it, you can contact our support team at any time.

What Data We Collect on sabithoki

We collect personal information when you create a sabithoki account, verify your identity, deposit funds, or withdraw winnings. The data we collect includes your name, date of birth, email address, phone number, government-issued identification (passport or national ID), and proof of address (utility bill, bank statement, or rental agreement). We also collect payment information—bank account numbers, e-wallet identifiers—when you fund your account.

We collect this information to comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations. These requirements protect both you and our platform by preventing fraud and ensuring account security. We do not collect more data than necessary to meet these legal obligations.

How We Use Your Data

We use your personal information for account verification, payment processing, and regulatory compliance. When you submit your ID and proof of address, our verification team reviews these documents to confirm your identity. This process typically takes one business day. Once verified, we retain your documents securely for account recovery and fraud prevention purposes.

We use your payment information to process deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect your e-wallet identifier. When you transfer funds via mobile banking, local payment, online payment, or e-wallet, we collect your bank account details. We encrypt this information and store it securely. We do not share your payment details with third parties except to process your transactions.

Third-Party Processors and Data Sharing

We work with third-party processors to handle payments, identity verification, and data storage. These processors include payment gateways, identity-verification services, and cloud-hosting providers. We share only the minimum data necessary for these processors to perform their functions. For example, we share your payment information with payment processors to settle deposits and withdrawals, but we do not share your full identity document with payment processors.

Our payment processors operate under strict data-protection agreements. We require them to encrypt your data, limit access to authorized personnel, and delete data after a specified retention period. We do not sell your data to third parties for marketing or other purposes. We share your data with third parties only where necessary to provide our services or where required by law.

Data Retention and Deletion

We retain your personal information for as long as your sabithoki account is active. After you close your account, we retain your data for a period required by law—typically three to seven years—to comply with anti-money-laundering and tax regulations. We do not retain your data longer than necessary for these legal purposes.

You have the right to request deletion of your personal data, subject to legal retention requirements. If you request deletion, we will remove your data from our active systems but may retain it in backup systems for a limited period. We will not use retained data for any purpose other than legal compliance.

Your Rights Regarding Your Data

You have the right to access your personal data and request corrections if you believe any information is inaccurate. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within ten business days. You also have the right to request deletion of your data, subject to legal retention requirements.

If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team or with the relevant data-protection authority in your jurisdiction. We take all privacy complaints seriously and investigate them thoroughly.

Cookies and Tracking Technologies

We use cookies to remember your login status, store your preferences, and track your activity on sabithoki. Cookies are small files stored on your device that help us provide a seamless experience. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).

We do not use cookies to track your activity across other websites. We use cookies only to improve your experience on sabithoki. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our platform.

Data Security and Encryption

We protect your data with encryption and standard security protocols. Your payment information is encrypted using industry-standard encryption (TLS 1.2 or higher) when transmitted between your device and our servers. Your personal data is stored on secure servers with restricted access. We do not store unencrypted payment information on our systems.

We maintain security measures to prevent unauthorized access, alteration, or disclosure of your data. However, no security system is completely impenetrable. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use sabithoki, your data may be transferred to and stored on servers in other countries. These countries may have different data-protection laws than your own. By using sabithoki, you consent to the transfer of your data to countries outside your jurisdiction.

We ensure that data transferred internationally is protected by the same security standards we apply domestically. We use encryption and secure transfer protocols to protect your data during international transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on sabithoki and updating the effective date. Your continued use of sabithoki after we post changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your data, you can contact our support team via in-app chat or email. We typically respond to privacy inquiries within two business days. For legal or compliance questions, see our legal notice for additional contact information.

Players across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can reach our support team using the same channels. We provide English-language support for all privacy and data-protection inquiries.

Summary of Your Privacy Rights on sabithoki

We collect your personal information to verify your identity, process payments, and comply with legal requirements. We encrypt sensitive data like payment information and do not sell your data to third parties. You have the right to access your data, request corrections, and request deletion subject to legal retention requirements. We retain your data only as long as necessary for account operations and legal compliance.

Our privacy practices are designed to protect your information while allowing us to provide our services. We use industry-standard encryption, restrict access to authorized personnel, and maintain security protocols to prevent unauthorized access. If you have questions about your privacy or how we handle your data, contact our support team at any time.